FAQ

1. Where does Belle Vante ship?

We currently ship within the United Kingdom only.

2. How long does delivery take?

Total delivery time is 4 to 9 business days (Monday to Friday). This includes:

  • 1–2 business days for handling

  • 3–7 business days for transit

3. What is the order cut-off time?

Orders placed before 04:00 PM (GMT) Greenwich Mean Time (London) are processed the same business day. Orders placed after this time are processed on the next working day.

4. How much does shipping cost?

  • Orders above £5000 qualify for free shipping.

  • Orders under £5000 are charged a flat rate of £5.99.

All prices are in GBP (£).

5. Which courier services do you use?

We use Royal Mail and other reputable UK courier partners, depending on parcel size and delivery location.

6. Will I receive tracking information?

Yes. Once your order is dispatched, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear.

7. What should I do if my package is marked as delivered but I haven’t received it?

Please:

  • Verify your shipping address

  • Check around your property

  • Ask neighbours or household members

  • Contact the courier using your tracking number

If the package is officially declared lost, contact us and we will arrange a replacement or refund.

8. What is your return window?

We accept returns within 14 days of delivery.

9. What condition must items be in to qualify for a return?

Items must be:

  • New and unused

  • In original condition

  • Returned with original packaging and included materials

10. Do you accept returns for non-defective products?

Yes. We accept returns for both defective and non-defective products, provided they meet our return conditions.

11. Do you offer exchanges?

Yes. Exchanges are accepted within 14 days of delivery, subject to product availability.

12. Are there any return fees?

No.

  • Return shipping is free

  • Return labels are downloadable and printable

  • There are no restocking fees

13. How long does it take to receive a refund?

Once your return is approved, refunds are processed within 7 working days to your original payment method.

14. What payment methods do you accept?

We accept major debit and credit cards and secure online payment methods. Available options are displayed at checkout.

15. In what currency are payments processed?

All transactions are processed in British Pounds Sterling (GBP £). If you are using an international card, your bank may apply currency conversion or international transaction fees.